ARE WE MAKING THE GRADE?

As many of you know, there are numerous grading schemes out there which are supposed to give you a clue as to the 'quality' of the holiday accommodation you are planning to stay at. Thistles, Roses, Dragons, Ticks, Crowns and Stars...take your pick. It's a fairly old fashioned system whereby a matronly character with a clipboard who has never been camping in her life comes around the site and checks whether your curtains match your saucepans and that there are the correct number of teaspoons in the drawer. Bizarre. We were part of the Visit Britain scheme until last year and were rated at 'Four Stars' for what it's worth. What you probably don't realise is that we had to pay for those inspections, which ran to several hundreds of pounds and to be quite honest, hardly any of our customers took any notice of the rating at all, preferring to go on their own instinct and research they had done on the Internet to make their holiday choices. For us, it was just another industry 'tax' using money which could be better spent on site improvements so we pulled out. However, there has to be a system in which you can check what sort of outfit we are running and give us the feedback we need to make any improvements or changes to our service. Over the years, a number of feedback sites have become available on the Internet and we are quite happy for you to post on these and let other people know how you got on at Lower Treave. One of the best known is Trip Adviser, but there are also more camping and caravanning specific ones such as http://www.ukcampsite.co.uk/ which can be helpful in making your decision. It is also helpful to us because every post you make improves our profile on the net and effectively is free advertising. Remember though, if you do have a problem with our service, either before, during or after your stay at Lower Treave, please bring it to our attention immediately and we will do all we can to sort it out.